Hiss & liftteknik
Hiss & Liftteknik is a family company with 30 years in the industry that sells, assembles and services handicap lifts and elevators. The company is run by Mikael and his brother Mattias and they both use Service Node daily. We meet Mikael at their new premises in Umeå.
With the digital service journals in Service Node, he saves time for his company, his contractual partners and the inspection companies. It was easy for Micke to see the benefits with Service Node!
“This felt quite revolutionary in a way that no one had thought of. It works flawlessly on elevators.”
Mikael Lund, Hiss- och Liftteknik i Umeå HB
Hiss- och Liftteknik has used Service Node for 2 years and the system has solved a lot of problems that existed before, especially the problems connected to the analog service journals in paper form.
On behalf of Umeå Municipality, the company is contracted to perform service and maintenance for all their handicap lifts and elevators for which the municipality is responsible. A record must be kept of all measures relating to service and maintenance. The owner or the person responsible for the lift (in this case Umeå Municipality) must ensure that this is done and that the record is kept available to inspection bodies and supervisory authorities as the equipment is inspected every two years.
Previously, Mikael and Mattias worked the traditional way with analogue service journals, a small book that was placed in close proximity to the elevator. The biggest problem with that was that if the book disappeared, which was not unusual because the equipment is usually in a home environment or in a stairwell. There was a lot of extra work for all parties involved when these had gone missing.
This old way of working created problems and we started thinking about how to solve it the best way, then Service Node appeared and I connected immediately! This felt quite revolutionary in a way that no one had thought of it. It works flawlessly on elevators.
“The inspection technician knows exactly how to proceed, they just scan the node to access all the necessary information”
All lifts included in the service agreement with the municipality are now tagged with service nodes and every service performed on these are stored via the service node and that benefits everyone. Users and owners do not need to keep track of a physical service journal as this is now stored in the cloud. During an inspection, the inspection technician knows exactly how the system works, they just scan the node to access all the necessary information. The municipality has been given access to the service assets via the web and that gives them full insight into the service performed on their equipment.
For Micke, service node gives him reassurance, he knows that the service history is still safe even if the node disappears from the equipment and a new node can quickly and easily reinstalled. If the paper journal variant used by their competitors disappears, that service history is gone.
Info:
According to the the European lift directive, maintenance instructions and records must always be available in proximity to the lift.
For stair and wheelchair lifts, the inspection interval is 2 years and must be inspected by an independent inspection body.
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