Privacy Policy

GDPR

The Data Protection Regulation (GDPR, General Data Protection Regulation 2016/679 / EC) regulates how we may process your personal data. We have therefore listed below basic privacy principles to clarify this.

Personal data controller and our basic principles of privacy

Service Node AB protects your personal privacy and your personal information. We strive for a high level of data protection and comply with applicable laws, industry rules and other related standards that exist to protect the privacy and rights of individuals.

Service Node AB is the responsible personal data controller for the processing of your personal data. We are responsible for your information (eg name, birth data, contact information) and handle them regarding current data protection legislation.

You are welcome to contact us if you have questions about privacy and data protection by e-mail: kontakt@servicenode.se or phone: +46 90 – 206 07 60

Collection of personal data

When you contact us or use the service servicenode.se, snode.se, including our other digital channels, mobile pages and mobile applications., you may provide information to us about yourself or your business that is considered to be personal data in accordance with data protection legislation, for example if you:

• Visits or registers on any of our websites & services and through our use of cookies.
• Signs an agreement with us for services.
• Use of web forms.
• Provides personal information in connection with support matters.
• Provides information about yourself via communication with us in other ways eg; writing / email, phone calls or social media.
• Information that we collect in connection with the above activities may, for example, include: Your name, social security number, billing address and property address, IP address and contact information, and any additional information you provide to us.

What we use your personal information for

In general, we process (eg register and store) the information you have provided to us if it is relevant for us to be able to fulfill, improve and adapt our commitments, products and services or to be able to communicate with you postally or digitally.

Examples of how your personal data may be used (if applicable):

• To process an expression of interest.
• To register as a customer or user. 
• For preparation and administration of the services that we have entered into an agreement with you for (for example, credit score from credit information companies, business assessment or debt collection management) and invoicing.
• Sales and direct marketing via telephone, e-mail, mail, SMS and social media. You always have the right to object to our direct marketing and telephone sales. Contact us at kontakt@servicenode.se us if you do not want to participate in this.
• To secure your identity
• To communicate with you through various channels, including providing customer service; to send service-related messages, confirmations, and updates
• For certain statistics (internal statistics)

reCAPTCHA

To ensure that it is a human user of this web service, we use a third-party tool from Google.

How reCAPTCHA works

reCAPTCHA works by implementing an algorithm to analyze a user’s activity by taking a screenshot of the user’s browser window. If the activity is considered mechanical or if a compound word is used, the activity is flagged by the system.

Activity and user information reCAPTCHA collects and analyzes includes the following:

• Writing pattern from the user.
• The amount of mouse clicks a user has made on the site or the touches it has made on an app.
• Which language the user’s browser uses.
• Google cookies that have been placed on the website.
• The answers in the question field on the website.
• CSS information.
• Plug-ins installed in the browser.
• The algorithm also recognizes IP addresses that have previously been recognized as people through cookies.

By using this site, you also agree to Google’s privacy policy and terms of use.

Contact via social media

If you contact us via social media, for example Facebook, linkedin, information and personal data are always transferred to third parties (ie the company / organization that runs the social media you use).Unfortunately, we can not regulate this, but are happy to answer your questions on social media. If you do not want third parties (social media sites) to collect the information you send to us, we recommend that you instead contact us by phone: 090-206 07 60.

Who can we share your personal information with

Personal data may be handed over to another company or to a partner (for example service providers), for example to carry out an assignment requested by the person concerned. This may be necessary in connection with a service being delivered from us. Additional examples are service providers who help us with, for example, IT services (companies that handle the necessary operation, technical support and maintenance of our IT solutions).

If your personal data is shared with a company that is independently responsible for personal data, the receiving company’s privacy policy applies.

Access to your personal information and information

We are always open and transparent about how we process your personal data and if you want to know what information we have about you, you can request access to the information in the form of a register extract. If we receive a request for access, we may ask for additional information to ensure efficient handling of your request and that the information is provided to the right person. You will receive such an extract from the register within one month after we have received your request. In certain circumstances (such as the number of requests received) this period can be extended to two months.

When you provide information to us, you have the right to receive information when we process your personal information and why we do this. Feel free to contact us if you do not think you have received sufficient information regarding our processes. 

Right to data portability: If our right to process personal data is based either on consent or by an agreement with you, you have the right to request that the data concerning you and wich  you have provided to us be transferred to another data controller, so-called data portability. A prerequisite for data portability is that the transfer is technically possible and can take place automatically.

Security

Service Node AB uses IT systems to protect the confidentiality, integrity and access to personal data. We take special physical, technical and organizational security measures to protect your personal data against unlawful or unauthorized processing (such as unauthorized use, loss, destruction or damage). Only those persons who actually need to process your personal data in order for us to fulfill our stated purposes have access to them. We continuously adapt our security measures to the continuous technical development in relation to reasonableness and the amount and sensitivity of personal data.

How long do we keep your personal information

We hold your information for as long as necessary to fulfill our contractual obligations to you and in accordance with statutory storage periods for each purpose. These obligations come, for example, from accounting and tax legislation, banking and money laundering legislation. It may also be that the processing is necessary for us to be able to establish, assert or defend legal claims.

This means, among other things, that we will delete or anonymise your information (so that it can not be linked to you personally or used for other purposes) and other information in our databases when the transactions in the agreement are finally settled. This is provided that the information is no longer necessary for the purpose for which it was collected or that it is deemed to have a conservation value based on the applicable obligations above. Information that is necessary to be able to fulfill agreements or other legal grounds may, for example, be collected measured values, information about agreements, invoiced products and services which therefore cannot always be limited or deleted.

Changes to this Privacy Policy

We may make changes to our privacy policy. The latest version of the privacy policy is always available on our website. If there are major changes in our handling of personal data, you will be notified in person. Our handling of personal data may, for example, change if the legislation changes. If the processing of personal data has been regulated in an agreement with a customer, however, the agreement provisions apply until they are changed, unless it is incompatible with law or other legally binding provision.

Contact us with questions about data protection

Service Node AB does everything to ensure that all data we process is correct. Of course, this also applies to all personal information we process. You have the right to correct incomplete, misleading or incorrect information about yourself, request an extract from the register, and to some extent request the deletion or restriction of your personal data. Please note, however, that certain legal obligations may prevent us from deleting all parts of your personal data. To protect your privacy and your personal information, we may require that you identify yourself in connection with our assistance.

According to the data protection legislation, you have the right to submit complaints regarding the processing of your personal data to the Data Inspectorate of Sweden;

Contact: datainspektionen@datainspektionen.se

More information about current data protection legislation is available at www.datainspektionen.se