Error reports
You and your customers save a lot of time when reporting errors via Service Node. The process becomes more automated and many unnecessary steps can be removed; such as identifying the correct asset or making unnecessary phone calls.
Quick and easy for your customers
Your customers can easily scan the QR code of the service node with the help of the mobile phone’s camera and then go directly to the assets public website where it is easy to report errors on it.
- Quicker issue management
- Saves time for you and your customers
- No need to download any applications
Feedback to your customers
The system always gives feedback to the error reporter via e-mail, so they can follow the issue from beginning to end.
The notifier always has to provide contact details, so you still have the opportunity to give manual feedback to the notifier in order to clear up potential miscommunications.
- Automated feedback to customers
- Opt in or out of getting feedback
- Mandatory contact data to ensure customer contact if needed
All error reports in one place
Regardless of who reports the error, Service Node collects all reports in one place. This makes it to find assets with recurring issues and to follow historical data of your valuable assets.
Do you think Service Node will suit your organization?
Contact us for a quote or a live demo
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